Please note that this position is
no longer available.
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Care Coach
Virtual/Home Office
Leverage Your Nursing Skills to Help Drive Positive Outcomes in Innovative and Effective Model
This is an opportunity to apply your nursing knowledge and skills as part of a
new and innovative program that is proving to be
highly effective -- you will
feel the impact of your efforts with patients every day. You will engage, enroll and coordinate care to improve health and quality of life for members of this program, helping them comply with treatment plans, take advantage of available resources, and more. All work is done over the phone, so you can
work from the comfort of your home office and enjoy a good deal of
autonomy. We're looking for sharp, creative professionals who are motivated to use their brainpower in a pioneering health management framework. While we are still young as a company, our
successful approach has earned us contracts with major health plans and allowed us to expand rapidly. That growth will create opportunities for strong performers.
We have multiple opportunities for Care Coaches across the country, so feel free to share this information within your network.
Catasys is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support and guide these members to better health with a personalized, human-centered approach. This has led us to where we are today: growing fast and saving lives as we do.
To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.
The Requirements
To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Care Coach opportunity, you also should have:
- An associate's or bachelor's degree in nursing or another health-related field.
- 3+ years of direct health-care experience. Quick question for you - click here
- Excellent written and verbal communication skills Demonstrated proficiency in Microsoft Office product.
- Experience with electronic medical record documentation.
- Health Coach Certification from a program approved by the National Board for Health & Wellness Coaches (NBHWC), or the ability and willingness to successfully receive such certification within 1 year of hire.
- A background in behavioral health is preferred.
- Experience with motivational Interviewing techniques is a plus.
A laptop, VoIP phone, headset and monthly stipend for Internet service will be provided. You'll need a home office space free from distraction, high-speed Internet connectivity that delivers download speeds of at least 10 MBPS and upload speeds of at least 5 MBPS, and the ability to hardwire the VoIP phone to your router.
Depending on need, you will be assigned to one of the following 8- or 10-hour shifts:
- 8-hour shifts
- Monday - Friday, 12 PM to 9 PM EST
- Tuesday - Saturday, 10 AM to 7 PM EST
- 10-hour shifts
- Tuesday - Friday, 10 AM to 9 PM EST
- Wednesday - Saturday, 8 AM to 7 PM EST
Pictured: Catasys clients tend to be industry leaders, crafting best practices in health care. They provide programs and support proven to improve member health, and healthier members drive claims costs down. Their focus on the right care at the right time delivers the right outcomes for all involved.
The Role
Pivotal Role in Innovative Program
You will assume responsibility for engagement, enrollment, retention and coordination of care to improve the health and quality of life for our members. Key responsibilities will include:
- Utilizing clinical and functional assessments of client progress, employing targeted intervention and education, and coordinating care pertaining to members’ identified issue(s).
- Utilizing Motivational Interviewing techniques to elicit active member participation.
- Coordinating member care throughout the treatment continuum, including medical intervention, relapse prevention, treatment of co-morbid conditions, and issues identified through the individual care plan.
Once you are up to speed with our model, you will work with an average of 60 to 80 members at any given time, depending on the types and scopes of the care plans. Typically your interaction with a member is more frequent early in the 52-week program and diminishes over time. However, you'll determine the necessary interaction level on a case-by-case basis.
Interaction will include both regularly scheduled phone meetings as well as ad hoc calls. Each case will be unique and require a different mix of intervention, motivation and care coordination. Care coordination will include interacting with healthcare providers, community resources, members' families, team members, and others.
More specifically, you will:
- Use exceptional written and verbal communication skills to engage, enroll, and retain members in active participation in the program as well as to coordinate member care.
- Conduct superior motivational interviewing, enhancement, and relapse prevention guidelines in telephonic communication with members.
- Demonstrate superior knowledge of the Catasys treatment program and usage of our electronic documentation platform.
- Maintain a member-centric focus and provide exemplary customer service to all clients.
- Communicate with or request information from providers in complete compliance with confidentiality standards and in a manner that generates effective communication and cooperation.
- Comply with Catasys policies and procedures, including training, audits, alert response timeliness, intervention and follow-through, supervision receptiveness, and other Catasys related clinical/medical services.
- Comply with Catasys human resource policies and procedures.
- Support and meet any Catasys accreditation, auditing, and contracted stakeholder reporting expectation.
- Work jointly with the Clinical Care Coordinator, Clinical Operations Coordinator, and Embedded Therapist to support member referral, engagement, and enrollment into the program.
- Support enhancement of the electronic documentation platform by providing feedback to the development team and performing ad hoc system testing as indicated.
- Adhere to Catasys' Standards of Behavior, which include compassion, excellence, integrity, professionalism, respect, and teamwork.
- Understand and implement the Catasys Vision (Behavioral health no longer negatively impacts Physical health), Mission (Improve health and reduce cost of care for people who suffer from the medical consequences of behavioral health conditions, helping these people and their families maintain better lives) and Values (Member first, team powered, continuous improvement, dare to innovate, driven to outcomes).
More Good Reasons
Impact lives in so many ways
You'll be an integral part in supporting people coping with their unique life challenges. Every member of the Catasys team contributes to accomplishing our goals and upholding our people-centric values.
The new face of mental health
Our model is research-based and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health.
Career options
Our ongoing strong growth and evolution will create the need for proven players to step up. You might take your Catasys career in several directions. We are committed to promoting from within.
Excellent compensation
In addition to a competitive wage, we offer comprehensive benefits, including medical, dental and vision insurance; a 401(k) plan; paid holiday and sick time; flexible spending accounts and more.
Keys to Success
Your clinical expertise will be essential, but just as important will be your interpersonal and communication skills. Over the phone you won't have body language, gestures or facial expressions to enhance what you are saying -- you'll need to be articulate and have great phone presence to convey compassion, establish trust, educate, and motivate with your voice alone.
Working from home requires a good deal of discipline and self-motivation. While support is just a phone call away, the more resourceful you are in solving problems independently, the more efficient you will be. In addition, in order to be an outstanding Care Coach, you will:
- Practice conscientious work habits.
- Remain adaptable, flexible, and able to manage multiple activities and priorities in a fast-paced, fluid environment.
- Bring strong organizational skills and a detail orientation.
Leverage Your Nursing Skills to Help Drive Positive Outcomes in Innovative and Effective Model
This is an opportunity to apply your nursing knowledge and skills as part of a
new and innovative program that is proving to be
highly effective -- you will
feel the impact of your efforts with patients every day. You will engage, enroll and coordinate care to improve health and quality of life for members of this program, helping them comply with treatment plans, take advantage of available resources, and more. All work is done over the phone, so you can
work from the comfort of your home office and enjoy a good deal of
autonomy. We're looking for sharp, creative professionals who are motivated to use their brainpower in a pioneering health management framework. While we are still young as a company, our
successful approach has earned us contracts with major health plans and allowed us to expand rapidly. That growth will create opportunities for strong performers.
We have multiple opportunities for Care Coaches across the country, so feel free to share this information within your network.
Catasys is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support and guide these members to better health with a personalized, human-centered approach. This has led us to where we are today: growing fast and saving lives as we do.
To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.
The Requirements
To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Care Coach opportunity, you also should have:
- An associate's or bachelor's degree in nursing or another health-related field.
- 3+ years of direct health-care experience. Quick question for you - click here
- Excellent written and verbal communication skills Demonstrated proficiency in Microsoft Office product.
- Experience with electronic medical record documentation.
- Health Coach Certification from a program approved by the National Board for Health & Wellness Coaches (NBHWC), or the ability and willingness to successfully receive such certification within 1 year of hire.
- A background in behavioral health is preferred.
- Experience with motivational Interviewing techniques is a plus.
A laptop, VoIP phone, headset and monthly stipend for Internet service will be provided. You'll need a home office space free from distraction, high-speed Internet connectivity that delivers download speeds of at least 10 MBPS and upload speeds of at least 5 MBPS, and the ability to hardwire the VoIP phone to your router.
Depending on need, you will be assigned to one of the following 8- or 10-hour shifts:
- 8-hour shifts
- Monday - Friday, 12 PM to 9 PM EST
- Tuesday - Saturday, 10 AM to 7 PM EST
- 10-hour shifts
- Tuesday - Friday, 10 AM to 9 PM EST
- Wednesday - Saturday, 8 AM to 7 PM EST
Pictured: Catasys clients tend to be industry leaders, crafting best practices in health care. They provide programs and support proven to improve member health, and healthier members drive claims costs down. Their focus on the right care at the right time delivers the right outcomes for all involved.
The Role
Pivotal Role in Innovative Program
You will assume responsibility for engagement, enrollment, retention and coordination of care to improve the health and quality of life for our members. Key responsibilities will include:
- Utilizing clinical and functional assessments of client progress, employing targeted intervention and education, and coordinating care pertaining to members’ identified issue(s).
- Utilizing Motivational Interviewing techniques to elicit active member participation.
- Coordinating member care throughout the treatment continuum, including medical intervention, relapse prevention, treatment of co-morbid conditions, and issues identified through the individual care plan.
Once you are up to speed with our model, you will work with an average of 60 to 80 members at any given time, depending on the types and scopes of the care plans. Typically your interaction with a member is more frequent early in the 52-week program and diminishes over time. However, you'll determine the necessary interaction level on a case-by-case basis.
Interaction will include both regularly scheduled phone meetings as well as ad hoc calls. Each case will be unique and require a different mix of intervention, motivation and care coordination. Care coordination will include interacting with healthcare providers, community resources, members' families, team members, and others.
More specifically, you will:
- Use exceptional written and verbal communication skills to engage, enroll, and retain members in active participation in the program as well as to coordinate member care.
- Conduct superior motivational interviewing, enhancement, and relapse prevention guidelines in telephonic communication with members.
- Demonstrate superior knowledge of the Catasys treatment program and usage of our electronic documentation platform.
- Maintain a member-centric focus and provide exemplary customer service to all clients.
- Communicate with or request information from providers in complete compliance with confidentiality standards and in a manner that generates effective communication and cooperation.
- Comply with Catasys policies and procedures, including training, audits, alert response timeliness, intervention and follow-through, supervision receptiveness, and other Catasys related clinical/medical services.
- Comply with Catasys human resource policies and procedures.
- Support and meet any Catasys accreditation, auditing, and contracted stakeholder reporting expectation.
- Work jointly with the Clinical Care Coordinator, Clinical Operations Coordinator, and Embedded Therapist to support member referral, engagement, and enrollment into the program.
- Support enhancement of the electronic documentation platform by providing feedback to the development team and performing ad hoc system testing as indicated.
- Adhere to Catasys' Standards of Behavior, which include compassion, excellence, integrity, professionalism, respect, and teamwork.
- Understand and implement the Catasys Vision (Behavioral health no longer negatively impacts Physical health), Mission (Improve health and reduce cost of care for people who suffer from the medical consequences of behavioral health conditions, helping these people and their families maintain better lives) and Values (Member first, team powered, continuous improvement, dare to innovate, driven to outcomes).
More Good Reasons
Impact lives in so many ways
You'll be an integral part in supporting people coping with their unique life challenges. Every member of the Catasys team contributes to accomplishing our goals and upholding our people-centric values.
The new face of mental health
Our model is research-based and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health.
Career options
Our ongoing strong growth and evolution will create the need for proven players to step up. You might take your Catasys career in several directions. We are committed to promoting from within.
Excellent compensation
In addition to a competitive wage, we offer comprehensive benefits, including medical, dental and vision insurance; a 401(k) plan; paid holiday and sick time; flexible spending accounts and more.
Keys to Success
Your clinical expertise will be essential, but just as important will be your interpersonal and communication skills. Over the phone you won't have body language, gestures or facial expressions to enhance what you are saying -- you'll need to be articulate and have great phone presence to convey compassion, establish trust, educate, and motivate with your voice alone.
Working from home requires a good deal of discipline and self-motivation. While support is just a phone call away, the more resourceful you are in solving problems independently, the more efficient you will be. In addition, in order to be an outstanding Care Coach, you will:
- Practice conscientious work habits.
- Remain adaptable, flexible, and able to manage multiple activities and priorities in a fast-paced, fluid environment.
- Bring strong organizational skills and a detail orientation.
